Help
Menu.ly Support
Need a hand with your menus, your account or the iOS app? Check the answers below, or write to us — a real person reads every message.
Email support
hirammch@icloud.com
Account & sign-in
How do I get a Menu.ly account?
Restaurants start a Menu.ly workspace on menuly.animanox.us. Owners and managers can then add their team from the web dashboard, and everyone signs in to the iOS app with the same email and password.
I forgot my password
Go to Reset your password and enter the email you sign in with. We'll send you a link that works for one hour. If the email doesn't arrive, check your spam folder.
How do I change my password?
In the app, open your restaurant, tap the settings icon, then Security & access → Change password. Changing your password signs you out on your other devices.
How do I stay signed in or use Face ID?
On the sign-in screen, turn on Save my credentials and, if your device supports it, Sign in with Face ID. You can change both later under Settings → Security & access. Face ID is handled by iOS — Menu.ly never sees your face data.
Menus & PDFs
How do I dictate a dish with my voice?
While editing a dish, tap Voice, speak naturally — English or Spanish — and tap Stop when you're done. The text is added to the description in English. The first time, the app asks for permission to use the microphone and to send your dictation to our AI provider. You can withdraw that permission under Settings → Security & access.
What does "Polish with AI" do?
It rewrites a dish name or description into clear, appetizing English menu copy — or writes a short description from the dish name. Review the suggestion before saving; you can always edit it.
How do I add a footer to my PDF menus?
Open Settings → Branding & contact and scroll to PDF footer. Turn on Show the footer on menus, add your text and, optionally, an image such as a review QR code. It's printed at the end of every PDF menu.
Who can see my menus?
Only published menus are public, on your restaurant's Menu.ly page and on your website if you connected it. Drafts stay private to your team.
Privacy & your data
How do I delete my account?
Email hirammch@icloud.com from the email address on your account and tell us which restaurant it belongs to. We'll confirm and delete your account and your restaurant's data within 30 days.
What data does Menu.ly collect?
Only what's needed to run your menus and your account. Read the full Privacy Policy.